Do you want to make a difference and shape the world sustainably? Then you’ve come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio. Apply now – make it happen.
Country
Australia
Location
Alexandria
Department
Customer Service & Contact Center Operations
Entry Level
Professionals
Working Hours
Full time
Contract Type
Permanent
About Us
Your Future Company
Dich begeistern Kaffee und Technik gleichermaßen? Dann bist du bei Melitta Professional genau richtig! Wir sind international tätig und begeistern unsere Kund:innen mit ganzheitlichen Kaffeelösungen aus eigener Hand: Innovative Maschinen, köstliche Kaffeespezialitäten, digitale Lösungen und erstklassiger Service – alles greift für unsere Kund:innen perfekt ineinander. Du findest unser Portfolio in Gastronomie, Hotellerie, Tankstellen, Schnellrestaurants und vielen weiteren Segmenten des Außer-Haus Marktes. Unseren Hauptsitz mit eigener Entwicklung und Fertigung findest du in Minden, unsere Vertriebsgesellschaften und unseren hauseigenen technischen Kundendienst auf der ganzen Welt. Begeistere gemeinsam mit uns Menschen weltweit mit unseren köstlichen Kaffeespezialitäten und werde Teil unseres engagierten Teams.
Your Tasks
Join Our Team - Let's Create Impact
- Communicate with clients through various channels: phone, email.
- Respond to clients enquires with accurate and timely information.
- Process sales offers, orders, delivery plans and invoices in an accurate and timely manner.
- Monitor order status and on-time delivery by liaising with warehouse.
- Process sales order amendments, cancellations, and returns in compliance with company policies.
- Maintain accurate records in CRM system in compliance with company policies.
- Maintain customer pricing conditions in ERP system in compliance with company policies.
- Troubleshoot customer enquiries or complaints, providing solutions or escalating complex cases.
- Provide tailored support to key accounts, ensuring exceptional customer satisfaction.
- Support marketing by providing insights on client feedback and trends.
- Process new customer account forms and liaise with the finance team to ensure commercial terms are compliant with company policies.
- Perform general administrative duties such as forwarding leads, scheduling meetings, handling sales correspondence, processing expense claims, processing travel request, etc.
- Provide assistance to the service administrator during periods of heavy workload, sickness, holidays, or other absences.
- Ensure seamless handover between sales and service teams, providing customers with clear timelines and updates throughout the installation or project lifecycle.
Your Profile
We're Looking for someone with:
- Diploma, Degree or equivalent
- Minimum 2 years’ experience working within customer service.
- Microsoft Office - Intermediate / Advanced
- SAP or any ERP System - Intermediate / Advanced (Not Mandatory)
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Benefits
As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.
What’s in It for You
- Competitive Annual salary range+ contributions to your super.
- Support, training and an onboarding program.
- A wealth of knowledge of coffee machine, coffee beans and other products.
- EAP Program.
- Free LinkedIn Learning Courses (Global Partnership)
- Employee discount on Melitta products.
Application Process
We want to get to know you as you are - personally and professionally. In short, we want to find out who the person behind the CV is. And that's exactly what our recruiting process is for, which we present to you in four simple steps.
Thank you for your trust! We are delighted that you would like to become part of the Melitta Group. As soon as we have received your application, we will send you a confirmation email - you have put a lot of effort into your application, so we would like to take our time to look at everything. As a rule, we will get back to you within 10 days. If we are unable to do so, we will let you know that it will take a little longer.
Nice to get to know you. We liked your application, so we want to get to know you a little better. That's why we're meeting virtually. Are you applying for a position in Production? Then this step is not necessary.
Let's get to know each other a little better. To do this, we'll meet on site. That way we can get to know each other even better. And maybe you can show us what you can do professionally. But don't worry - if we have a technical task for you, we'll let you know in advance. If the position requires it, in some cases an assessment will follow the second interview.
You made it! Are you in? Congratulations, you've made it! Now all you have to do is sign up to become part of the Melitta Group. We are delighted that you are on board.
Contact
Camila Avella
HR Advisor
+61 2 80750350