¿Te gustaría marcar la diferencia y dar forma al mundo de manera sostenible? Entonces has venido al lugar indicado. Como empresa familiar internacional de cuarta generación, te ofrecemos un entorno seguro y de confianza, así como la oportunidad de desarrollarte dentro del Grupo Melitta. Nuestro diverso equipo hace gala cada día de la gran capacidad de innovación de nuestra fundadora e inventora de los filtros de café, Melitta Bentz. Los empleos y tus oportunidades con nosotros son tan diversos como nuestro mundo de productos y marcas. Envíanos tu solicitud: hazlo realidad.
País
Australia
Ubicación
Alejandría
Departamento
Customer Service & Contact Center Operations
Nivel de entrada
Profesionales
Horario de trabajo
A tiempo completo
Tipo de contrato
Permanente
Quiénes somos
Tu futuro ámbito de trabajo
Dich begeistern Kaffee und Technik gleichermaßen? Dann bist du bei Melitta Professional genau richtig! Wir sind international tätig und begeistern unsere Kund:innen mit ganzheitlichen Kaffeelösungen aus eigener Hand: Innovative Maschinen, köstliche Kaffeespezialitäten, digitale Lösungen und erstklassiger Service – alles greift für unsere Kund:innen perfekt ineinander. Du findest unser Portfolio in Gastronomie, Hotellerie, Tankstellen, Schnellrestaurants und vielen weiteren Segmenten des Außer-Haus Marktes. Unseren Hauptsitz mit eigener Entwicklung und Fertigung findest du in Minden, unsere Vertriebsgesellschaften und unseren hauseigenen technischen Kundendienst auf der ganzen Welt. Begeistere gemeinsam mit uns Menschen weltweit mit unseren köstlichen Kaffeespezialitäten und werde Teil unseres engagierten Teams.
Tus tareas
Join Our Team as Service Admin - Let's Create Impact
As our Service Admin, you will:
Communicate with clients through various channels: phone, email, chat.
Respond to clients enquires with accurate and timely information.
Process service offers, orders and replenishments in an accurate and timely manner.
Process service order amendments, cancellations, and returns in compliance with company policies.
Maintain incoming orders in the customers portal, including creating new jobs, updating information, and addressing any errors or missing details.
Provide first-level troubleshooting to clients via phone, email, and remote tools, to resolve common problems.
Provide tailored support to key accounts, ensuring exceptional customer
satisfaction.
Maintain records of client interactions, transactions, comments, and complaints.
Perform general administrative duties such as forward service reports, collating time sheets, handling service correspondence, processing expense claims, processing travel request, etc.
Provide assistance to the sales administrator during periods of heavy workload, sickness, holidays, or other absences.
Ensure seamless handover between sales and service teams, providing customers with clear timelines and updates throughout the installation or project lifecycle.
Tu perfil
What We’re Looking For
- Customer orientated, approachable and strong communicator.
- Enthusiastic and team player.
- Diploma, Degree or equivalent
- Minimum 2 years’ experience working within customer support team.
- Microsoft Office - Intermediate / Advanced
- SAP or any other ERP system - Intermediate / Advanced
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Nuestra oferta: qué te ofrecemos
As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.
What’s in It for You
- Competitive Annual salary range + contributions to your super.
- Support, training and an onboarding program.
- A wealth of knowledge of coffee machine, coffee beans and other products.
- Free LinkedIn Learning Courses (Global Partnership)
- Employee discount on Melitta products.
- EAP Program.
- Hybrid work.
- Free access to Busuu app.
- Participation in social events and monthly activities at our head office.
Tu contacto
Camila Avella
HR Advisor
+61 2 80750350